At Elevate Advisory, we are committed to providing high-quality business consulting, financial planning, and retirement advisory services. Due to the nature of our services, refunds and cancellations are subject to specific conditions outlined in this policy.

This document explains the terms and conditions regarding service refunds, cancellations, and dispute resolution. By engaging with our services, you agree to this policy.

1. General Refund Policy
As a professional consulting firm, our services are based on expert analysis, strategic recommendations, and personalized financial planning. Once a consultation has been conducted or work has commenced, refunds are generally not provided due to the time and expertise involved.

However, refunds may be considered under the following conditions:

The service was not delivered within the agreed timeframe due to factors within our control.
A duplicate payment was made in error and needs to be rectified.
The service was canceled by Elevate Advisory before its commencement.
Refunds are not applicable if the client has received the agreed-upon service, as consulting involves intellectual expertise and time investment.

2. Non-Refundable Services
Certain services are strictly non-refundable due to the nature of our business. These include:

Completed consulting sessions – Once a consulting session has taken place, it is considered delivered in full.
Customized business or financial reports – These involve tailored research and strategic analysis for the client’s needs.
Advisory fees for scheduled appointments – If the client does not attend the scheduled session or cancels without adequate notice, no refund will be issued.
Third-party fees incurred during the consulting process – Any external costs related to reports, data analysis, or software tools used in our services.
If you believe that a refund should be considered, you must submit a formal request, which will be reviewed on a case-by-case basis.

3. Service Cancellations & Rescheduling
Clients who wish to cancel or reschedule a consulting session must adhere to the following guidelines:

Cancellations made at least 48 hours in advance – The client may reschedule without penalty.
Cancellations made less than 48 hours before the session – A cancellation fee may apply.
Missed appointments without prior notice – No refunds will be issued.
We encourage clients to notify us as early as possible to make the necessary scheduling adjustments.

4. Refund Request Procedure
To request a refund, clients must submit a written request to [email protected], providing the following details:

Full Name
Service Purchased
Transaction Details (invoice number, payment date)
Reason for Refund Request
Refund requests are reviewed within 7 business days, and if approved, the refund will be processed within 10 business days via the original payment method.

Please note that processing times may vary depending on the payment provider.

5. Chargebacks & Payment Disputes
Clients are expected to contact Elevate Advisory regarding any concerns before initiating a chargeback or dispute with their bank or payment provider. Chargebacks initiated without prior communication may result in:

Service suspension until the dispute is resolved.
Legal action if the chargeback is deemed fraudulent.
Ineligibility for future services with Elevate Advisory.
If you have concerns about a payment, we encourage direct resolution before involving financial institutions.

6. Processing Time for Approved Refunds
If a refund request is approved, the processing times are as follows:

Credit/Debit Card Payments: 5-10 business days.
Bank Transfers: 7-14 business days, depending on the bank.
Online Payment Systems (if applicable): Processing times depend on the provider’s policies.
Once a refund has been processed, an email confirmation will be sent to the client.

7. Refunds for Subscription-Based Services (if applicable)
If a client has enrolled in a recurring service or subscription model, the following rules apply:

Cancellations must be made at least 5 business days before the next billing cycle to avoid additional charges.
No refunds will be provided for partially used subscription periods unless otherwise stated in the service agreement.
If a subscription is canceled mid-term, access to consulting services will continue until the end of the billing cycle.
Clients are encouraged to review their billing schedule before requesting cancellations.

8. Exceptions & Special Cases
In exceptional circumstances, where a refund request does not strictly meet our criteria but presents a valid concern, Elevate Advisory reserves the right to issue a partial refund or service credit as an alternative solution.

Each case will be reviewed based on:

The nature of the service provided.
The reason for dissatisfaction or refund request.
The client’s service history and engagement with Elevate Advisory.
We strive to ensure client satisfaction and fair resolution of concerns.

9. Modifications to This Policy
Elevate Advisory reserves the right to update or modify this Return & Refund Policy at any time. Changes will be reflected on this page, and clients are encouraged to review it periodically.

If any provision in this policy is found to be unenforceable, the remaining terms shall remain in effect.

10. Contact Us
For inquiries regarding this Return & Refund Policy, please contact us at:

Elevate Advisory
Address: 32 John Ross House, Jonsson Ln, Durban Central, Durban, 4001, South Africa
Email: [email protected]