At Elevate Advisory, we are committed to protecting your privacy and ensuring the security of any personal data you provide to us. This Privacy Policy explains how we collect, process, store, and safeguard your personal information when you use our website and services. By interacting with our website, you agree to the practices described in this policy.

This Privacy Policy is in compliance with applicable data protection laws and regulations in South Africa and international standards governing data privacy.

1. Information We Collect
We collect different types of information to provide better services to our clients. This includes:

1.1 Personal Information
When you engage with us, we may collect the following personal details:

Full Name
Email Address
Phone Number
Business or Organization Name
Any details voluntarily provided through our contact forms or direct communications
1.2 Technical Information
We automatically collect certain technical data when you visit our website, such as:

IP Address
Device Type and Browser Information
Operating System
Time and Date of Access
Website Interaction and Navigation Behavior
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website performance. More details on how we use cookies are provided in our Cookie Policy.

2. How We Use Your Information
We collect and process personal information for the following purposes:

Providing Our Services: To respond to inquiries, schedule consultations, and offer business and financial advisory services.
Communication: To send updates, respond to requests, and provide relevant information about our services.
Website Optimization: To analyze user behavior, improve website navigation, and enhance overall user experience.
Legal and Compliance Obligations: To comply with applicable laws, prevent fraudulent activity, and ensure security.
Marketing and Updates (if consent is provided): To send newsletters, industry insights, and information about new services.
We will only use your information for the purposes stated above and will not process your data for any unrelated activities without your explicit consent.

3. How We Protect Your Data
At Elevate Advisory, we implement strict security measures to ensure the protection of your personal data. These measures include:

Data Encryption: Secure encryption methods are used to protect sensitive information.
Access Control: Only authorized personnel have access to personal data.
Regular Security Audits: Periodic assessments to ensure data protection measures remain effective.
Secure Data Storage: Information is stored in a controlled environment with restricted access.
Despite our security efforts, no online transmission can be guaranteed to be completely secure. If you believe your personal data has been compromised, please contact us immediately.

4. Sharing of Information
We do not sell, rent, or trade your personal data with third parties. However, we may share your data in the following circumstances:

Service Providers: Trusted third-party partners who assist us in providing website hosting, analytics, or IT support.
Legal Compliance: If required by law, we may disclose information to regulatory authorities or law enforcement agencies.
Business Transactions: In the event of a business transfer or merger, your data may be part of the transferred assets.
All third parties handling personal data are required to maintain the same level of confidentiality and security as Elevate Advisory.

5. Your Rights Regarding Your Data
Under applicable data protection laws, you have the following rights regarding your personal information:

Right to Access: Request access to the personal data we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request the deletion of your personal data, subject to legal obligations.
Right to Object: Object to the processing of your data for direct marketing purposes.
Right to Restriction of Processing: Request limitations on how we process your personal data.
Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format.
To exercise any of these rights, contact us at [email protected]. We will respond to your request in accordance with legal timeframes.

6. Data Retention Policy
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention period depends on:

Legal and regulatory requirements
The nature of the information collected
Ongoing business relationships or services provided
Once data is no longer required, it will be securely deleted or anonymized.

7. International Data Transfers
If we transfer personal data outside South Africa, we will ensure that adequate data protection measures are in place, in line with global data privacy standards.

Any cross-border data transfer will be conducted in compliance with applicable laws and regulations.

8. Third-Party Websites & External Links
Our website may contain links to third-party websites for informational purposes. However, we are not responsible for:

The privacy practices of external websites
The accuracy, security, or content of third-party platforms
We encourage users to review the privacy policies of any third-party websites they visit.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:

Legal and regulatory requirements
Company practices and service offerings
Security enhancements
Any changes will be posted on this page with an updated Effective Date. Users are encouraged to review this policy regularly.

10. Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us at:

Elevate Advisory
📍 Address: 32 John Ross House, Jonsson Ln, Durban Central, Durban, 4001, South Africa
📧 Email: [email protected]